Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aarts1008.com. Please note that returns will need to be sent to the following address:

FOAM 1624 Compass Building,
Al Shohada Road,
AL Hamra Industrial Zone-FZE,
Ras Al Khaimah RK,
United Arab Emirates 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aarts1008.com.

 

Cancellations
You may cancel your order for goods at any time before we begin production. If you cancel before production begins, we will refund you in full. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

Exceptions

Once production of your goods has begun, you cannot cancel your order. This is because our goods are custom-made to your specifications. This does not affect your statutory rights if goods are faulty or not as described.

 

Cancelling due to our actions

You have the right to cancel your order if:

• We have informed you of an error in the price or description of the goods and you do not wish to proceed
• We have informed you of a change to the goods that you do not agree with
• There is a risk that delivery may be significantly delayed due to events outside our control
• We suspend the goods for technical reasons for a period in excess of 30 days
  

 

Exchanges
Due to the fact that our goods are custom-made to your specifications, exchanges are not accepted.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund/replacement of goods
If goods are faulty, damaged, or not as described, we will offer you a replacement or a full refund. You must contact us within a reasonable time of discovering the issue and provide photographic evidence where appropriate.

If approved, you’ll be automatically refunded on your original mode of payment within 10 to 45 days depending on the issuing bank of the credit card.

We are not able to offer refunds or replacements where goods have been made to your custom specifications and are not faulty, damaged, or incorrectly produced.